Questions & Answers

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Shopping Information

Delivery charges for orders from the Online Shop?

Absolutely, we understand the importance of offering convenient and cost-effective options to our valued customers. For all orders within India, we are delighted to provide free delivery. This means that when you shop with us for authentic Rajasthani sarees and exquisite dupattas, you won't have to worry about any additional delivery charges.

Your satisfaction is our priority, and offering free delivery is one way we aim to enhance your shopping experience. Feel free to explore our wide range of products, add your favorites to the cart, and enjoy the convenience of having them delivered to your doorstep without any extra costs. Should you have any questions or require assistance, our dedicated customer support team is always here to help. Happy shopping!

How long will delivery take?

The delivery time for your Rajasthani sarees and dupattas order can vary based on a few factors, including your location within India, the shipping method selected, and the availability of the products you've ordered. However, we strive to ensure that your items are delivered to you in a timely manner while maintaining their quality and condition.

Typically, the estimated delivery time for orders within India ranges from 2 to 7 business days from the date of placing your order. Please note that business days do not include weekends or public holidays.

During the checkout process, you will have the opportunity to select from available shipping options, each with its own estimated delivery time frame. Additionally, once your order is confirmed and shipped, you will receive a tracking number that allows you to monitor the status of your delivery.

We understand that receiving your products promptly is important, and we do our best to ensure that your Rajasthani sarees and dupattas reach you as soon as possible. If you have any specific concerns or requirements regarding the delivery time, please feel free to contact our customer support team, and we'll be happy to assist you further.

What exactly happens after ordering?

  1. Order Confirmation: Immediately after placing your order, you will receive an order confirmation email. This email will contain all the details of your order, including the items you've purchased, the total cost, and your shipping information.

  2. Processing: Our team will start processing your order. This involves picking the products from our inventory, quality checking them to ensure they meet our standards, and preparing them for packaging.

  3. Packaging: Once the items are checked and ready, they will be carefully packaged to ensure they are protected during transit. Our packaging team takes care to package each item securely to prevent any damage.

  4. Shipping: The packaged order will be handed over to the chosen shipping partner or courier service. You will receive a notification with a tracking number that allows you to monitor the status and location of your package as it makes its way to you.

  5. Delivery: Depending on the shipping method and your location, your order will be delivered to your doorstep. You can use the provided tracking information to estimate the delivery date.

  6. Receipt and Inspection: Upon receiving the package, it's important to inspect the contents for any signs of damage during transit. If you find any issues, please reach out to our customer support team within the specified time frame for assistance.

  7. Enjoy Your Purchase: Once your package is delivered and everything is in order, you can start enjoying your authentic Rajasthani sarees and stunning dupattas!

Throughout this process, our customer support team is available to assist you with any questions or concerns you might have. Whether it's tracking your order, addressing any issues, or providing additional information, we're here to ensure that your shopping experience is delightful from start to finish.

Where can I view my sales receipt?

You can easily view your sales receipt for your Rajasthani sarees and dupattas purchase by following these steps:

  1. Check Your Email: Upon completing your order, a sales receipt is usually sent to the email address you provided during the checkout process. The email subject line might include your order number or a confirmation of your purchase. Open this email to view and download your sales receipt.

  2. Account Dashboard: If you created an account on our website before making the purchase, you might be able to access your sales receipt through your account dashboard. Log in to your account, navigate to the "Order History" or "My Orders" section, and locate the specific order for which you want to view the receipt. From there, you should have the option to view or download the receipt.

  3. Order Confirmation Page: After completing your order, you might have been redirected to an order confirmation page on our website. This page often provides a link to view or print your sales receipt. If you didn't download it at that time, check your browser history to access the confirmation page again.

  4. Contact Customer Support: If you're unable to locate your sales receipt using the above methods, don't hesitate to reach out to our customer support team. They can assist you in retrieving a copy of your receipt and providing you with the necessary information.

Remember that the exact steps might vary depending on the design and functionality of our website. If you encounter any difficulties or have questions about accessing your sales receipt, our customer support team will be more than happy to guide you through the process.

How do I add a gift receipt to an order?

Adding a gift receipt to your order for Rajasthani sarees and dupattas is a thoughtful way to provide the recipient with a special message while keeping the pricing details discreet. Here's how you can add a gift receipt to your order:

  1. During Checkout: While you're in the checkout process, you might see an option or checkbox that allows you to indicate that your order is a gift. This is typically located on the same page where you enter the recipient's shipping information. Check this option to let the system know that you're adding a gift receipt.

  2. Include a Gift Message: Along with indicating that your order is a gift, you'll likely have the opportunity to include a personalized gift message. This message will be included on the gift receipt and can convey your best wishes or any other sentiments you'd like to share with the recipient.

  3. Remove Pricing Information: When you select the gift option, the system will automatically exclude pricing information from the gift receipt. This ensures that the recipient won't see the cost of the items.

  4. Review and Confirm: Before finalizing your order, review the information you've provided, including the gift message. Make sure that the recipient's shipping address is accurate and that you've indicated your desire for a gift receipt.

  5. Complete Your Order: Continue through the checkout process and complete your purchase. Once your order is confirmed, the gift receipt will be included with the package when it's delivered to the recipient.

If you don't see an explicit option to add a gift receipt during the checkout process, you can also contact our customer support team to request a gift receipt for your order. They can assist you in ensuring that your gift is presented beautifully and thoughtfully.

Remember that the exact steps may vary based on our website's design and features, so if you encounter any confusion or difficulty, don't hesitate to reach out to our customer support team for guidance.

How long do I have to return an order?

  1. Initiating a Return or Replacement: If a customer is dissatisfied with their order, they can contact our customer support team within 7 days of receiving the items to initiate the return or replacement process.

  2. Reviewing Eligibility: Our team will review the request to ensure it meets the criteria for return or replacement. This might include factors such as the condition of the items and adherence to the policy terms.

  3. Return Authorization: If the request is approved, the customer will receive instructions and a return authorization (if applicable) on how to proceed with the return.

  4. Returning the Items: The customer must package the items securely, ensuring they are in their original condition with all tags and packaging intact. They will then send the items back to us using the specified method.

  5. Processing the Return: Once we receive the returned items, our team will inspect them to ensure they meet the return criteria. If everything is in order, we will process the return and provide the customer with the appropriate resolution, which could include a refund, replacement, or store credit.

  6. Replacement Option: If the customer prefers a replacement, we will assess the availability of the desired product. If available, we will arrange for the replacement to be sent to the customer.

Payment Information

Can I be reimbursed through the original payment method?

Yes, typically, reimbursement for returns or refunds can be processed through the original payment method used by the customer when making the purchase of Rajasthani sarees and dupattas. This approach ensures that the customer receives the funds back in the same manner they initially used for payment. Here's how it generally works:

  1. Original Payment Method: When a customer initiates a return and it's approved, the refund process begins. If the customer paid using a credit card, debit card, or online payment method, the funds will be refunded to the same card or account.

  2. Processing the Refund: Once the return is processed and the items are received and inspected, the refund will be generated. The amount to be refunded will be determined based on the purchase price of the returned items, minus any applicable fees or charges.

  3. Refund Timeline: The timeline for the refund to appear in the customer's account can vary depending on the payment method and the financial institutions involved. Credit card refunds typically take a few business days to reflect in the customer's statement.

  4. Notification: Customers should be notified once the refund has been processed and the funds have been returned to their original payment method. This communication helps provide clarity and transparency throughout the process.

It's important to communicate your refund process clearly in your return policy and on your website. This will help customers understand what to expect in terms of timelines and methods for receiving their refunds. Additionally, providing prompt and efficient customer support during the refund process can contribute to a positive shopping experience for your customers.

Can the country receiving the shipment be different than the country of purchase?

Yes, it's possible for the country receiving the shipment to be different from the country of purchase. This situation is known as an international shipment or cross-border shipping. In this scenario, a customer might order Rajasthani sarees and dupattas from one country but choose to have the items shipped to a different country. Here's how it generally works:

  1. Placing the Order: The customer selects the items they want to purchase and goes through the checkout process on your website. During this process, they provide their shipping address, which can be located in a different country from where they made the purchase.

  2. Shipping Costs and Considerations: When shipping internationally, there may be additional costs involved, including shipping fees, customs duties, and taxes. These costs can vary based on the destination country and the value of the items being shipped.

  3. Customs and Import Regulations: Keep in mind that when shipping internationally, the items will need to pass through customs in the destination country. Customers might be responsible for paying any applicable import duties or taxes required by their country's regulations.

  4. Delivery Time: International shipping can take longer than domestic shipping due to customs processing and longer transit times. Make sure to provide customers with estimated delivery times that take these factors into account.

  5. Communication and Tracking: Communication with customers becomes even more important when dealing with international shipments. Providing tracking information and clear communication about shipping updates can enhance the customer experience.

  6. Address Accuracy: Given the complexities of international shipping, ensuring the accuracy of the recipient's address is crucial. Incorrect or incomplete addresses can lead to delays or even non-delivery.

How can I return an item?

Returning an item from your Rajasthani sarees and dupattas online store should be a straightforward and hassle-free process for your customers. Here's a step-by-step guide you can provide to your customers on how to return an item:

  1. Check Return Policy: Before initiating a return, make sure to review the return policy on our website. Take note of the conditions, time frame, and eligibility for returns.

  2. Contact Customer Support: If you're within the return window and meet the criteria, contact our customer support team to initiate the return process. You can reach us through [contact details provided on the website or via email/phone].

  3. Provide Order Information: When contacting us, provide your order number, the item(s) you wish to return, and a brief reason for the return. This information helps us process your request more efficiently.

  4. Receive Return Authorization: Our customer support team will guide you through the next steps, which may include providing you with a return authorization code and instructions on how to package and send the item(s) back.

  5. Package the Items: Carefully package the item(s) you're returning, ensuring they are in their original condition with all tags and packaging intact. If applicable, include the return authorization code in or on the package.

  6. Label and Shipping: Affix the shipping label provided by our customer support team to the package. Follow the instructions provided to ship the package back to us. You may need to cover the return shipping costs, depending on our return policy.

  7. Tracking: If available, use a tracking service to monitor the return shipment. This helps ensure that the package reaches us without any issues.

  8. Processing the Return: Once we receive the returned item(s), our team will inspect them to ensure they meet the return criteria. We will then proceed with processing the return based on our policy, which could involve issuing a refund, providing a replacement, or offering store credit.

  9. Confirmation: We'll notify you once the return process is completed. If a refund is being issued, you'll receive details on the amount and how it will be processed.

Will I receive the same product that I see in the picture?

We strive to ensure that the Rajasthani sarees and dupattas you receive closely match the product images displayed on our website. However, there can be slight variations due to factors such as lighting conditions during photography, display settings on different devices, and the inherent nature of handmade and traditional products.

Here's what you can expect:

  1. Accurate Representation: We make every effort to provide accurate and high-quality images that showcase our products as realistically as possible. The images are intended to give you a clear idea of the design, colors, and patterns of the items.

  2. Handmade and Traditional Variations: Many Rajasthani sarees and dupattas are handmade or follow traditional crafting techniques. As a result, there might be minor variations in colors, patterns, and textures. These variations can add to the unique charm of the product.

  3. Display Differences: The appearance of colors and details on your screen might differ slightly from the actual product due to variations in device settings and lighting conditions.

  4. Quality Control: We take quality control seriously to ensure that the products you receive meet our standards. If there are any major discrepancies between the product you receive and the product image, please contact our customer support team for assistance.

  5. Customer Satisfaction: Your satisfaction is our priority. If you're ever dissatisfied with the product you receive, please reach out to us. We're here to address your concerns and work towards a resolution.

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