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Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Absolutely! We take great pride in ensuring that the product images displayed on our website are an accurate representation of the actual products you'll receive. We understand the importance of transparency and want to provide you with a seamless shopping experience. Rest assured that the product you receive will closely match the image you see on our website. However, please keep in mind that there may be minor variations in color due to differences in monitor settings and lighting conditions. If you have any concerns upon receiving your order, our dedicated customer support team will be more than happy to assist you. Your satisfaction is our top priority!

Where can I view my sales receipt?

Viewing your sales receipt is easy! Once you've completed a purchase on our website, a confirmation email will be sent to the email address you provided during checkout. This email will contain all the details of your order, including the items purchased, quantities, prices, and any applicable discounts or promotions.

If you can't find the confirmation email in your inbox, we recommend checking your spam or junk folder, as it might have been filtered there by mistake. If you're still unable to locate your sales receipt, please don't hesitate to contact our customer support team. They'll be happy to assist you in retrieving your sales receipt and any other information you may need.

How can I return an item?

We understand that sometimes things might not work out as expected, and we're here to make the return process as smooth as possible for you. If you need to return an item, here's what you need to know:

  1. Check the Return Eligibility: Make sure your item is eligible for return within our 7-day replacement policy. This period starts from the date you receive the item.

  2. Contact Customer Support: Get in touch with our customer support team either by phone or email. They will guide you through the return process and provide you with all the necessary information.

  3. Package the Item: Carefully package the item you wish to return, ensuring it's in its original condition and includes all the original packaging, accessories, and tags.

  4. Return Authorization: Our customer support team will provide you with a return authorization code or label. This code helps us track your return and ensures a smooth process.

  5. Send the Item Back: Ship the item back to us using the provided return label or authorized shipping method. Make sure to include the return authorization code on the package.

  6. Processing and Replacement: Once we receive the returned item and inspect it, we'll process your replacement. If the same item is available, we'll send it to you. If not, we'll offer you a suitable alternative or provide you with store credit.

Please note that the item you're returning must be in unused, undamaged, and resalable condition. Also, be aware that return shipping costs may apply, unless the return is due to a defect or mistake on our end.

If you have any questions or concerns throughout the return process, our customer support team is always here to assist you. Your satisfaction is our priority, and we're committed to ensuring a hassle-free experience.

 
 
 
Will you restock items indicated as “out of stock?”

Yes, we do our best to restock items that are indicated as "out of stock." We understand how frustrating it can be when you find an item you love only to discover it's not available at the moment. Our team continuously monitors product availability and strives to replenish our stock as quickly as possible.

However, the availability of restocking depends on factors such as product availability from our suppliers, manufacturing timelines, and demand. While we make every effort to restock popular items, there might be instances where certain items are discontinued or unavailable for an extended period.

To stay updated on restocks, you can sign up for product notifications on our website. Simply provide your email address and you'll receive an alert as soon as the item is back in stock. Additionally, you can reach out to our customer support team for more information on specific items and their restocking timelines. We value your interest in our products and aim to provide you with the best shopping experience possible.

Where can I ship my order?

We offer flexible shipping options to accommodate your needs. During the checkout process on our website, you'll be able to select your preferred shipping address. You can choose to have your order shipped to:

  1. Home Address: This is the most common option. You can provide your residential address, and we'll deliver your order right to your doorstep.

  2. Workplace or Office: If you find it more convenient to have your order delivered to your workplace or office, you can provide that address during checkout.

  3. Gift Recipient: If you're purchasing items as a gift, you can have them shipped directly to the recipient's address. Just make sure to enter their address as the shipping address during checkout.

  4. Other Locations: In some cases, you might want to ship your order to a different address, such as a friend's house or a vacation rental. Our checkout process allows you to input any valid shipping address.

Please ensure that the shipping address you provide is accurate and up to date. Once an order has been processed and shipped, it can be challenging to make changes to the shipping address. If you need to make changes to your shipping address after placing the order, reach out to our customer support team as soon as possible for assistance.

We're committed to delivering your order to the location that suits you best, and our customer support team is always here to help if you have any questions or concerns about the shipping process.